Freight Policy

Cancellation & Refunds

The following rules apply to cancellation of your order:

• If you have ordered Goods, but not received them, you may cancel your order without giving a reason at any time providing the order has not been dispatched. You will have no obligation and we will return your money.​

• If you have ordered Goods, and received them, you may cancel your order at any time within 7 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within 14 days of you receiving the ordered Goods.​

• We will return your money subject to the following condition:

 - we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.​

• The option to cancel your order is not available:

- if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;

• You are responsible for the cost of returning the Goods. We have no obligation to refund to you your cost of re-packing and returning the Goods.​

• In any of the above scenarios, we will return your money within 14 days.​

• Nothing in these terms and conditions restricts, modifies or excludes any applicable statutory consumer rights.

Pay Invoice by PayPal

If you've contacted us directly, rather than through this website, and would like to make a payment for an invoice we've sent you then simply click on the 'Pay Now' button below which will take you to our company's (D-Max NZ Ltd) secure PayPal account.

You do not need a PayPal account in order to make a credit card payment. Just enter the invoice amount, leave us a reference so we know it's you (invoice #, name etc) & press 'Continue'...you can then either use your PayPal account or choose the 'Pay with Debit or Credit Card' button at the bottom of that page to make payment.